Made by Vanesa Parra, Ainoa Jimenez and Naiara García
SITUATION
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ATTITUDE (should)
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LLENGUATGE
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Naiara García
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Patient gets aggressive
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Calm
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Please, be calm
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Ahitsham
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Be friendly
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Be good to them
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You need something? I help you ..
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Miranda Baños
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Give love to patients
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Be affectionate
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You need a hug?
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Ainoa Jimenez
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A patient dies
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Be strong psychologically
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I feel sorry for you
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Vanesa Parra
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Friendly
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Be have well with users
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Are you comfortable?
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Sara Estepa
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The patient asks to go to the bathroom
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With a tight volume of the voice, with patience and smile
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Please, wait a moment
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Emma Sánchez
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A patient is sad
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Look carefully and do not show your negative feelings
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Smile that you are a beautiful person, but more beautiful you are inside and in this world there is no one like you
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Yuliana Sánchez
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A patient repeats the same thing all the time
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Keep calm and distracts the person to interrupt repetitive behaviors
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Pepito, what did you eat today? Did you like the food?
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